Theresa:
Apologies - I just saw your comment now (a month and a half late). NLC is no longer a RedDot partner - an unfortunate situation. If you drop me an email at rwoods @ nonlinear.ca I'll forward you a copy of the whitepaper. But note it is several years out of date.
You might also be interested in our other CMS whitepapers - available at http://www.nonlinear.ca. These include a discussion of CMS Architecture Best Practices, CMS Governance Best Practices, Sitecore Best Practices and SEO and CMS Best Practices.
