SER, a well-known integrated Enterprise Content Management (iECM) manufacturer, has relaunched its Intranet based on CONTENS. The central information portal mySER provides employees with business-relevant information and helpful services, which simplify communication and networking. When choosing CONTENS, the direct integration with SER-specific archiving, workflow and knowledge management solutions was especially convincing.
The new CONTENS-based SER Intranet offers above everything else current, complete and accurate information, thereby considerably supporting employees with their daily tasks. “The integration of the SER solutions with the electronic archive has especially helped us realise ‘just-in-time’ access to all of our information for our knowledge management team,” explains Manfred Zerwas, leading associate at SER Solutions Deutschland GmbH, regarding the benefits of the new Intranet.
The home page especially offers a quick overview of all the current information and news that was published since the last login. Intranet content can be viewed in a structured fashion using the navigation and sitemap but can conversely be displayed in an unstructured manner using SER’s integrated intelligent associative full text search. The latter enables access to information by describing the content, without having to use exact search words or requiring the existence of the information to be generally well-known.
All of the branches and home offices in the German-speaking world are now connected to the firm-wide Intranet. It’s comprised of nine target groups directed specifically at the various organisational branches and partners. Content can be allocated to each group just with a mouse click, thanks to the target group functionality integrated into CONTENS.
CONTENS has enjoyed a high level of acceptance at SER due to its simple and intuitive usability. Within a few minutes, already-existing content can be updated and/or created on a new page without any trouble at all. This lets editors see the appropriate content at any time, thereby considerably simplifying their work.
The open interface and simple upgradability in CONTENS lets developers create and integrate personal applications in no time. “Thanks to Macromedia ColdFusion MX and CONTENS’ remarkable integration capabilities, which we’ve simply linked into our CMS, we’ve created some considerable benefits for our employees,” explained a pleased Daniel Böhmer, technical project leader at SER, when asked about implementing CONTENS.
