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German Banking Giant NORD/LB Chooses ECM Solution from Open Text
NORD/LB is a global banking giant based in Hanover, Germany, with more than €200 billion in assets and about 9,500 employees. The bank chose its Open Text solution for two reasons: The ability to integrate Open Text’s software with its existing IBM WebSphere IT architecture; and, secondly, the bank's experience with the services provided by Open Text during the development of the bank's Website two years ago.
With the new system, staff at NORD/LB will have access to a centralized, Web-based and customizable information system that is easy to maintain. The company expects the new system to improve communication and knowledge transfer within the organization, once it’s deployed by the end of the year. The solution will be developed and implemented by NORD/LB subsidiary NORD/LB Informationstechnologie GmbH, in cooperation with Open Text.
The new system will offer a central place for all important information, and provide the tools to distribute and publish information in a more targeted manner within the bank. Information such as behavioral and organizational guidelines can be kept up to date and made available to employees as needed through the system, and staff will have access to search capabilities so that they can find the information they need quickly. In the future, the bank will integrate new applications in the portal to create a standard working approach for its staff.
The solution consolidates all existing information systems on Livelink, providing an integrated, formula-based user interface which allows XML-based content, Microsoft Office documents and PDFs to be easily maintained. Authorized staff can enter Web content and publish it on the intranet without any technical knowledge or the need to worry about layout.
When NORD/LB decided to update its Website in 2003, it opted for a content management system from Open Text. The bank's positive experience with the content management system and the full integration of Livelink in the IBM application and portal server were decisive factors in again selecting Open Text for the bank’s broader ECM requirements.
"We have been successfully using the content management solution for the NORD/LB Website for many years," said Volker Nagy, Head of NORD/LB IT Strategy and Operations and CEO of NORD/LB Informationstechnologie GmbH. "With the integration of Livelink in the NORD/LB staff portal, NORD/IT and Open Text can create a sophisticated technical solution that enables us to provide the staff of NORD/LB with targeted and personalized information for the bank's business processes in a central location in the staff portal."
"We are very pleased that NORD/LB will continue to rely on Open Text," said Hartmut Schaper, Senior Vice President of Research and Development at Open Text. "The new portal is providing the bank's staff with a centralized information tool which guarantees them access to the most up-to-date knowledge at all times and will significantly increase knowledge transfer within the bank. It’s an example of the kinds of powerful solutions we are delivering by combining our content and collaboration services with application portals from leading vendors such as IBM.” 18.03.2005, Open Text Corp.
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