Hyperwave document management system connects the continents and improves the customer service of the international manufacturer of special lubricants.
Hyperwave AG, specialist for collaborative Enterprise Content Management solutions, cares for smooth document distribution within Klueber Lubrication. Based on the Hyperwave server platform IS/6, SlideShop for the administration of presentations and the Hyperwave SSL gateway, Hyperwave partner SerCon, an IBM service company, installed a world-wide available document management system with Intra- and Extranet functionality.
One of the most important requirements for Klueber Lubrication was the ability of the platform to be integrated into heterogeneous system landscapes. At present the Intranet platform is used by 1,500 users world-wide and processes about 17,400 user logins and approximately 1,3 million hits a month.
Christoph Michel, CEO of Hyperwave commented the necessity for collaborative Enterprise Content Management: "to remain competitive, organizations must act more and more globally. The implementation of a uniform enterprise software solution can supply crucial competition advantage. Content management systems create the basis for a comprehensive knowledge transfer resulting in a solid economic benefit.
The Hyperwave solution is a web-based, integrated interface. This was an important criterion, as Gerold Roeder, team leader of information systems with Klueber Lubrication Munich explains: "right from the beginning we planned without any editorial support for the Intranet content. Therefore it was extremely important to enable each employee the independent publishing of contents as easy as possible?
About Klueber Lubrications
Theodor Klueber founded his lubricant enterprise in 1929. Today the group consists of 27 subsidiaries and belongs to the Freudenberg entrepreneurial group. Close cooperation with customers, intensive research and development, a comprehensive assortment at special lubricants and extensive service achievements made the company a globally recognized partner of the industry. In 2003 Klueber Lubrication obtained sales of 270 million euro with approximately 1,500 employees world-wide. http://www.klueber.com
