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Interwoven's Support Site Named One of the Nation's Top 10 Providers of Online Customer Assistance
Interwoven, Inc., an enterprise content management (ECM) company, announced it has been named one of the nation's top ten providers of online customer assistance. Chosen by the Association of Support Professionals' (ASP) expert panel of judges, Interwoven's customer support Website was praised for going "above and beyond" in categories such as navigation, knowledge, and interactivity.
Marking a notable double accomplishment, this award confirms the value of Interwoven's own suite of products, which were used to develop, maintain and update the winning site. Over 2,800 enterprises of all sizes -- such as BT, Cisco, Deere & Company, and Ford -- have turned to the Interwoven ECM suite to help them quickly and cost-effectively deliver better customer service, increase employee efficiency, and improve relationships with suppliers and partners.
"We have had great success with Interwoven. The product fits our needs perfectly, and if we ever have questions or need assistance Interwoven provides outstanding support, including its online site," said David Ruiz, team lead, Content Management, HSBC. "As users of the online customer support site, we applaud this accomplishment by Interwoven."
To encourage better online customer service, the ASP annually honors companies that successfully overcome challenges inherent in Web-based support. Other Ten Best Support Site winners this year include Apple Computer, Hewlett- Packard, and National Instrument. The ASP is a professional association of more than 1,000 support managers in PC and enterprise software companies. The evaluation process covers the following areas:
* Overall usability, design, and navigation;
* Knowledgebase and search implementation;
* Interactive features; and
* Personalization.
"Over the years, we've received many accolades from our enterprise customers for our customer support. The ASP's industry-level recognition validates our ongoing efforts to empower customers with effective self-service tools and best-in-class support," said Charles Hough, vice president worldwide support, for Interwoven. "The combined power of our products makes businesses more successful by helping them speed information to front-line sales and customize content to meet the needs of specific prospects, distribution partners, and markets."
The ten winning sites will be profiled in a book-length report called "The Year's Ten Best Web Support Sites," which includes screen shots of key features, site performance benchmarks, and a detailed look at Web support metrics.
The Interwoven support site is located at https://support.interwoven.com/supportlogin2.asp . 16.06.2004, Interwoven Inc.
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