|  |
Documentum Online Seminar: Delivering Superior Customer Service With BEA and Documentum
Documentum, provider of enterprise content management and a division of EMC Corporation, announced that it plans to co-host an online seminar with partner, BEA Systems, on how organizations can deploy a unified portal and content infrastructure designed to help improve customer service effectiveness. This one-hour seminar is scheduled to take place on Wednesday, July 7, 2004, at 10:00 a.m. PT/1:00 p.m. ET.
Using the Documentum Enterprise Content Management (ECM) platform and BEA WebLogic Platform, organizations can be well positioned to deliver superior customer service and ensure consistent customer experience across multiple channels including the Web, call center, mobile and voice. The solution is designed to increase customer service effectiveness through content provided to customers in portals, knowledge bases for customer service representatives, content for back-office processing and content and processes for marketing organizations. The Documentum and BEA solution can also support the latest industry standards and services-oriented architecture, which can allow access to multiple sources of content and business applications.
This seminar is scheduled to discuss how employing a unified customer service solution can allow organizations to:
* Deliver a high quality, consistent and personalized service experience
* Empower customer service representatives with knowledge tools that reduce the time required to service each customer and help identify cross-selling and up-selling opportunities
* Manage and store all types of content, including technical manuals and scanned documents
* Reduce costs to serve customers
EVENT LOGISTICS:
Date: Wednesday, July 7, 2004
Time: 10 a.m. PT/1 p.m. ET
Register: For more information on Documentum seminars and events, visit: http://www.documentum.com/events 01.07.2004, Documentum
Subscribe to the newsletter | | |
| | | |
