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FileNet Corporation, provider of Enterprise Content Management (ECM) solutions, continues to gain momentum in state, local, federal, and national government agencies worldwide. FileNet is growing its global government presence by providing agencies with solutions for effectively dealing with important issues such as records management, information access through content management, and business process management.
At all levels of government, budgetary controls and labor force productivity pressures are requiring agencies to do more with less, resulting in the need to improve operations and business processes, enhance departmental collaboration, and reduce costs. FileNet's offerings combine content, process, and connectivity to assist agencies in making better decisions faster by providing timely and accurate sharing of information.
"Throughout our history of serving the Government market, we have found public sector customers continually embracing ECM technology to enable improved constituent servicing. Each agency strives to achieve its goals of improved service and streamlined operations despite challenges in legislation, funding, and staffing," said Lee Roberts, FileNet Chairman and CEO. "FileNet has partnered with many local, state, and national governments worldwide, and we are committed to working with and listening to our customers to ensure that we continue to deliver world-class offerings that meet governments' needs."
FileNet ECM = ROI
For the past 22 years, FileNet has been innovating the enterprise content management market and was the first vendor to offer a unified architecture for ECM solutions. Industry analysts have consistently recognized FileNet and its offerings for their leadership in the market. For example, FileNet's content management, business process management and business process analysis offerings are listed in the leader quadrant of each respective Gartner Magic Quadrant. FileNet's acknowledged leadership, combined with the company's long history in the content management industry and commitment to the government market, has led directly to FileNet's customers' achieving tangible return on investment (ROI). For example:
California Public Employees Retirement System (CalPERS)
* Eliminated $1 million of fees for the off-site storage of paper records
* Reduced customer response rates from two weeks to two seconds
* Increased staff efficiency by more than 40 percent
State of Missouri Public Services Commission
* Saved employees an estimated hour per day in searching for files
* Achieved 25 percent productivity gains
* Saved more than $3 million per year
Miami-Dade County Clerk of Courts
* Improved processing from 500,000 annual cases to 760,000
* Reduced $7 million in police overtime
* Reduced process time for citation receipts from three weeks to between one and five days
* Reduced employee error rate from 15 percent to less than one percent
New Zealand's Auckland City Council
* Reduced physical storage space by more than 11 percent as paper files were converted to electronic files
* Saved customers an average 50 percent of the cost of each filed permit
* Reduced file retrieval time to seconds
* Reduced personal staff by 8 percent and records staff by 75 percent.
These employees have been reassigned to other duties.
ECM Leadership in Public Sector
Each day, FileNet helps governments across the globe handle millions of pieces of content, multiple business processes, Web pages and forms to help them in making better decisions faster. FileNet ECM solutions are installed in 74 countries with more than 1,000 government customers. Some key customers include:
Federal Government:
FileNet's U.S. Federal clients include agencies such as: the Department of Energy, the Department of the Interior's (DOI) Bureau of Reclamation, the Federal Maritime Commission, National Aeronautics and Space Administration (NASA), the Pension Benefit Guaranty Corporation (PBGC), U.S. Army Program Manager for Elimination of Chemical Weapons, the U.S. Postal Service, and Veteran's Administration.
State Government:
FileNet is installed in 48 of the 50 United States, has master agreements with 22 states, and is the standard ECM platform in 8 states. Customers include: California Public Employees Retirement System (CalPERS), Georgia Department of Revenue, Minnesota Employment and Economic Development, and Missouri Public Services Commission.
Local Government:
FileNet is in use at 168 U.S. local government agencies including 8 of the 10 largest cities in the U.S., 21 major police departments, 10 court systems, and 5 of the nation's largest school districts. Customers include the Los Angeles County Employees' Retirement Association and the Miami-Dade County Clerk of Courts.
International Government:
FileNet software is deployed in 74 countries throughout the world at the national, state, and local levels. International government agencies use FileNet ECM to help streamline customs, taxes, courts, and national insurance. Customers include the German Federal Foreign Office, National Assembly for Wales, New Zealand's Auckland City Council, Panama Canal Authority, and Puerto Rico Treasury Department.
01.09.2004, FileNet Corporation
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