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norisbank AG Optimizes Credit Management With the Aid of FileNet ECM and Hosting From TDS
FileNet Corporation, provider of Enterprise Content Management (ECM) solutions, announced, with German-based ValueNet partner TDS Informations technologie AG, that they have implemented a FileNet ECM solution which optimizes norisbank's consumer loan processing system.
The FileNet ECM solution is designed to help simplify the handling processes for transacting standard easyCredit installment loans. The norisbank AG easyCredit installment loan is a branded product marketed in the German financial services sector. Using FileNet's ECM solution, norisbank has been able to make better loan decisions faster by optimizing the easyCredit process cycle. In addition, the system has provided additional cost savings in the area of physical storage costs for paper files.
During the first phase of the project, norisbank replaced the bank's current paper archives with electronic customer files that include all business-related transactions such as loan contracts, credit rating information or contract data. Through the FileNet P8 architecture, the files are digitized and immediately available electronically.
The system runs in the TDS computer centers in Neckarsulm, Germany where redundant servers and clustering are used, with TDS supplying the required WAN, LAN and Internet connections to assure consistent availability to norisbank AG through the Web. As part of the process of managing the application, TDS maintains the FileNet ECM solution to meet norisbank's changing business requirements making it possible to scale the system as needed.
"We are very excited about deploying FileNet P8," said Mr. Robert Frosch, head of the production and services division at norisbank. "The initial phase of the implementation has already afforded real-time access to critical consumer loan information. In addition, this solution will create real competitive advantage for our company by further improving our customer responsiveness."
In the next rollout phase, norisbank plans to expand the ECM solution by adding business process management (BPM) functionality in order to increase automation of the loan handling processes. With about two million pages of documents managed in conjunction with easyCredit, the management of electronic customer files using BPM is designed to substantially reduce not only the administrative costs for loan transactions, but also customer handling costs. This optimization is expected to lead to shortened loan cycles for norisbank customers while increasing quality and reliability of transactions in norisbank's back office.
About norisbank AG
norisbank AG is one of the leading offerers in the installment loan business in Germany and takes on the role of specialist for consumer credit in the mutual financial association ("FinanzVerbund"). The bank, headquartered in Nurnberg, most recently employed just under 1100 coworkers and achieved total assets in excess of 3 billion Euro. In 2003, the bank was counted among the most profitable offerers in the domestic market and is also able to hold its own by international standards. A return on equity of 52% and a cost-income ratio of 53% are confirmation of its sustained success. Based on its figures from 2003, norisbank advanced to third place for installment loans in the German market. 29.09.2004, FileNet Corporation
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